Network engineer with wide ranging experience in Cisco Unified Communications, including Cisco Call Manager, Cisco Unity, and Cisco UCCX.
Designed and deployed a Cisco 2951 ISR with L3 switching module solution with Cisco SRE ( ESXi) and running a Virtual Riverbed Steelhead on the Cisco SRE.
Documented experience in the creation of call centres using scripts within UCCX.
Ongoing experience with office setups integrating Call Manager and Cisco Unity phone systems.
Proven experience working with Cisco LAN/WAN technologies including Cisco 3600, 3700 switches, Cisco 4500 and 6500 Catalyst switches, including designing high availability VSS configurations, Datacentre Nexus 7k and 2K fexs and multiple Cisco router models ranging from 1800, 2800, 2900 and 3800.
Experience in the installation and configuration of Riverbed Steel Head WAN accelerators.
Strong experience with Solar wind Netflow WAN/LAN management and monitoring system.
Day to day managing and monitoring of an enterprise network consisting of over 500 devices.
Level 3 escalation point for in-house service desk and internal customers.
o Aboyne Academy, Scotland, 1984 - 1988
o Cisco CCNP Route
o Cisco CCNA Voice
o Cisco CCNA
o Certificate III in Networking (IT) at North Sydney TAFE, 2007
o Bachelor of Technology (Information Systems) - Swinburne University, 2008
o BA (Security, Terrorism, and Counter-terrorism) - Murdoch University, 2008
o ITIL V3 Foundation
o CCNP Voice (In progress)
o CCNP Switch (In Progress)
o CCNP TShoot (In progress)
o CCDP (In process)
02/2010 to current
Day to day management of a medium size Telstra MPLS WAN running BGP, EIGRP and OSPF.
Design, configuration and Implementation of a new high availability National Support Office core network using Cisco's PPDIOO lifecycle.
Day to Day running and support of National Support Office network consisting of Cisco 6500's in a VSS, Cisco 4510's, dual Cisco 3800 as WAN and voice gateways and Cisco VG 224 in a layer3 network.
Day to day running and support of a data centre consisting of a Nexus 7K and Nexus 2K fabric extenders.
Design, configuration, Implementation and support of a Riverbed WAN optimisation network consisting of over 120 devices, inc a mobile steelhead, controlled by a CMC
Troubleshooting routing and switching issues at remote sites and National Support Office.
Design, configuration and Implementation of a network wide upgrade from Frame relay running OSPF to a MPLS VPN running BGP and EIGRP
Liaising with Telstra for deployment of new remote site data connections and phone lines.
Designing and implementing new remote offices nation wide
Obtaining and configuring network equipment for deployment at remote offices.
Designing and implementing remote site Cisco telephone systems using Cisco's PPDIOO lifecycle.
Day to day management of Cisco Call Manager cluster version 8.5 and 6
Day to day management of Cisco Unified Contact Centre Express including script creation and modification for two in-house call centres. Script example available on request.
Troubleshooting Cisco VoIP issues.
Planning and implementing remote site upgrades from PABX to VoIP on CUCM 8.5
Planning and implementing remote site upgrades from CUCM 6 to CUCM 8.5
Maintaining Network monitoring system called Netflow.
Third level escalation point for Inhouse IT Service Desk
02/2008 to 02/2010
Day to day management of team of 9 Service Desk officers.
Investigation and Diagnosis of event.
Updating know Error records
Procurement and testing of new IT equipment.
Member of the Change Advisory Board (CAB)
Project management for IT equipment for new centers.
Staff development and coaching with 3rd level teams.
Team direction and allocation of tasks.
Ensuring and investigating all reverent KPI and SLA's
Interaction with 3rd level IT if needed
Responsible for inter team meetings.
Exposure to AD (2003), Cisco Call Manager, Heat case logging system, Microsoft packages, mail filter (Mail Sweeper)
Dealing and working with all levels of management including the Managing Director and members of the board.
05/2004 to 02/2008
Providing IT support for 5 users on Windows XP and Active Directory
Fault diagnostics and system building.
Internet based WAN/LAN Setup and monitoring
2002 to 05/2004
Red Lion PTY (UK)
WAN/LAN setup and maintenance for remote offices.
Fault diagnostics and troubleshooting
Building of servers and workstations
2000 to 2002
Bank of Ireland
Responsible for ensuring mortgage applications are in order
Ensuring money is transferred to lawyers on time.
Ensuring mortgage brokers have up to date information.
1996 to 2000
HMV UK Ltd
Managing a team of 3 security guards on a day to day basis.
Ensuring all legal documents is correctly filled out.
Attending court on behalf of the company
Dealing with local law enforcement agencies in regards to legal matters
Ensuring all health and safety matters and procedures are followed.
COURSES, SEMINARS and EXAMS:
Implementing and Supporting Microsoft Windows XP Professional,
Support Centre Team Lead, HDAA.
The New Supervisor, Australian Institute of Management.
New Wave Project Management.
Cisco CCNA Voice
Cisco CCNP R7S
River Bed Admin
Working in the United States of America
An E3 Visa will be required to work In the USA.
Once an offer of employment has been provided the employer will need to complete a labour condition application through the US Department of Labour's on-line iCERT system. Approx 1 week to process.
Once this has been granted the E3 visa (employee) will be commenced.
This takes around 10 working days and the cost of the E3 visa (Employee) will be met by myself.
Current contract notice period is 4 weeks.
If successful employment is obtained overseas an additional 2 to 4 weeks will be required before employment commences.